In January 2021, USPTO contacted employees regarding who on the HR staff is assigned to support different areas of the office. Below is a list of issues they can assist with...

• Counseling and answering questions on the Federal Employees Health Benefits (FEHB) Program, Federal Employees Group Life Insurance (FEGLI), Flexible Spending Accounts (FSA), and the Federal Long Term Care Program (FLTCP). 
• Providing and receiving benefits and beneficiary forms
• Retirement counseling
• Submitting and receiving retirement applications
• Thrift Savings Plan (TSP) counseling and assistance
• Assisting with Military and Civilian Service Deposits
• Provide information on the WorkLife 4 YOU, Employee Assistance (EAP) Program, and Pre-Tax Parking

Here are the specialists for each TC