Sunday Jul 21, 2024
July 21, 2024 – 12:00 P.M. ET
As of 10 a.m. ET today, more than 5,800 computers remain offline due to the faulty code (please see the updated graph below). We have added more weekend technical support personnel and will have additional support starting Monday.
Again, please do not leave additional voice messages if you have already called and left a voicemail.
For employees local to the Alexandria, VA area (within a 50-mile radius)
Starting at 8 a.m. ET on Monday, July 22, we will have in-person technical support available on the third floor of the Jefferson Building* on the Alexandria campus, by appointment only.
To reserve an appointment, please visit the USPTO Onsite Repair booking page using your mobile device or personal computer.
In addition to other details, you will need to provide the following:
- Your workstation ID (see green sticker on your device, for most employees, the ID begins with the letters “EGU”)
- Confirmation that you have rebooted your computer before your appointment (we need to confirm that the blue Recovery screen persists upon a reboot)
- An email address you can access without your work computer
- Personal phone number where you can be reached if needed
You do not need access to the USPTO network to book an appointment.
Please only set up one appointment.
Additional appointments after Monday and Tuesday will open once all appointments on those days are full, and as we add additional tech support. Upon reserving an appointment time, you will receive confirmation via the email address you provided. Again, please do not input your work email address if you cannot access it at this time. Please bring your computer, PIV badge and confirmation email with you to the appointment.
*Note: This location is a change from what we communicated yesterday, July 20. We will not have in-person support at the locations listed previously, only at the Jefferson Building.
We will publish our next update today at 6 p.m. ET.
Posted at 12:58PM Jul 21, 2024 in Current Status |
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