POPA Information Technology (IT) Town Halls and Survey
Viewing posts for the category System Outages
IT problems and issues
For IT problems to be identified and solved, they must be reported to the proper channels.
As far as CIO is concerned, if IT problems are not reported, they do not exist. If the problems are not reported in sufficient quantity, then they are not prioritized. If the problems are not documented, then it becomes next to impossible to argue that anything needs to be done. (All links listed below are internal).
POPA is concerned about the recent electronic tool outages at the USPTO. We have been advocating for compensation for examining time lost due to inability to work and for lost DM credit. In some situations for which management has agreed to provide reasonable compensation, there are some supervisors or directors who do not appear to be following through. In order to confirm where this has occurred, we are requesting your help in gathering information:
WebTA is available The Web Time and Attendance (WebTA) system is now available and functioning properly. You can contact the OCIO Service Desk by calling 571-272-9000 or emailing ServiceDesk 9000 if you continue to experience issues.
In addition to the guidance on administrative guidance which has been provided, we will be giving further adjustments similar to what was sent out to Patent employees after the OACS outage earlier in the month, including docket management adjustments.