Viewing posts for the category System Outages

IT Problems and Issues

IT problems and issues

For IT problems to be identified and solved, they must be reported to the proper channels.

As far as CIO is concerned, if IT problems are not reported, they do not exist.  If the problems are not reported in sufficient quantity, then they are not prioritized.  If the problems are not documented, then it becomes next to impossible to argue that anything needs to be done.  (All links listed below are internal).

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Compensation for Recent Electronic Tool Unavailability

 POPA is concerned about the recent electronic tool outages at the USPTO. We have been advocating for compensation for examining time lost due to inability to work and for lost DM credit. In some situations for which management has agreed to provide reasonable compensation, there are some supervisors or directors who do not appear to be following through. In order to confirm where this has occurred, we are requesting your help in gathering information:

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