IT problems and issues
For IT problems to be identified and solved, they must be reported to the proper channels.
As far as CIO is concerned, if IT problems are not reported, they do not exist. If the problems are not reported in sufficient quantity, then they are not prioritized. If the problems are not documented, then it becomes next to impossible to argue that anything needs to be done. (All links listed below are internal).
- The primary contact for urgent issues is the helpdesk via phone at x29000 or 571.272.9000 or 877.786.3721
- For non-urgent (1-2 days) issues, contact the helpdesk via email at servicedesk@USPTO.GOV
- For specific tools, and less urgent issues, contact PASM http://usptoptc/sites/pafb/pas/default.aspx
- For specific DAV issues, contact the specific DAV troubleshooting mailbox: PE2E_DAV_SUPPORT@uspto.gov