Current Status
As of 1 p.m. ET today, more than 5,000 computers remain offline due to the faulty code (please see the updated graph below). We have added more technical support personnel.
Please do not leave additional voice messages if you have already called and left a voicemail.
For employees local to the Alexandria, VA area (within a 50-mile radius)
Walk-In support available
If your duty station is within the 50-mile radius of Alexandria headquarters (Remote 50, routine, or situational telework programs, or a non-teleworker assigned to Alexandria) and DO NOT have a confirmed appointment, you may be able to receive same day service today, Monday, July 22, up until 4:00pm ET. Walk-in support is on the 3rd Floor of the Jefferson Building. While we anticipate it could change quickly; as of this posting, there is no wait time. This is subject to change so if you arrive before 4 pm, we will be able to fix your machine today. Walk-in support will be on a first-come, first-served basis.
Starting at 8 a.m. ET on Monday, July 22 we will have in-person technical support available on the third floor of the Jefferson Building* on the Alexandria campus, by appointment only.
To reserve an appointment, please visit the USPTO Onsite Repair booking page using your mobile device or personal computer.
In addition to other details, you will need to provide the following:
- Your workstation ID (see green sticker on your device, for most employees, the ID begins with the letters “EGU”)
- Confirmation that you have rebooted your computer before your appointment (we need to confirm that the blue Recovery screen persists upon a reboot)
- An email address you can access without your work computer
- Personal phone number where you can be reached if needed
You do not need access to the USPTO network to book an appointment.
Please only set up one appointment.
Additional appointments after Monday and Tuesday will open once all appointments on those days are full, and as we add additional tech support. Upon reserving an appointment time, you will receive confirmation via the email address you provided. Again, please do not input your work email address if you cannot access it at this time. Please bring your computer, PIV badge and confirmation email with you to the appointment.
*Note: This location is a change from what we communicated previously. We will not have in-person support at the locations listed previously, only at the Jefferson Building.
We will publish our next update today at 6 p.m. ET or sooner if we have updates to share.
Virtual Appointments for TEAPP Employees
This option is only available for employees whose primary duty station is outside the 50-mile radius of Alexandria headquarters (TEAP, Remote 50 to a Regional Office, or assigned to a Regional Office).
To reserve a virtual appointment, please visit the USPTO TEAPP Virtual Repair booking site using your mobile device or personal computer.
Upon reserving an appointment time, you will receive confirmation via the email address you provided. You will need access to your computer during your appointment.
Additional Appointment Times and Locations
At this time, in-person appointments are not available at any other USPTO locations, including regional offices. More in-person and virtual appointments will be added as users fill available dates and times, and as more IT support personnel becomes available.