August 20, 2018
POPA has no information about when the systems will be up and running again but we recognize that the negative impacts on examiners continue to grow.
Viewing posts for the category System Outages
6:05pm Patents Management has sent an email to all Patents employees giving guidance about the outage. The outage has not yet been resolved.
This important POPA update primarily concerns the following five issues, which have been raised by many employees: (1) Computer Downtime, (2) Quality Trackers, (3) Docket Management Improvement Periods, (4) Denials of Signatory Authority, and (5) Pilot Programs.
POPA Information Technology (IT) Town Halls and Survey
IT problems and issues
For IT problems to be identified and solved, they must be reported to the proper channels.
As far as CIO is concerned, if IT problems are not reported, they do not exist. If the problems are not reported in sufficient quantity, then they are not prioritized. If the problems are not documented, then it becomes next to impossible to argue that anything needs to be done. (All links listed below are internal).