!0:00 AM Sent by the ENS - PTO is experiencing a widespread technical issue. Contacting OCIO Support Desk will not resolve this situation. More information on this situation will be posted to the system 411 page shortly and provided in a forthcoming update (https://www.uspto.gov/blog/system411/)
POPA is aware of system issues preventing employees from logging on to PTONet since 5:30AM on June 1. We are told CIO is working on the issue.
At this time, 7:30Am EDT, the Help Desk phone line 571.272.9000 gives a busy signal.
At this time, 8:30, a potential workaround which provides extremely limited functionality:
- Shutdown UL
- Disconnect network cable
- Insert CSmart card in laptop
- Turn on UL
- Enter PIN
- Reconenct Network cable.
This provides limited functionality.